Shipping & Returns

Shipping

• Orders processed & dispatched within 48-72 hours.
• Delivery in 7 business days.
• Tracking details shared once shipped.
  

Exchange & Replacements

• Exchange Request within 7 days of delivery.
• Order cancellations are accepted before the product has been dispatched.
• Applicable only if product is unused & damaged at delivery.
• Email us with order ID + product images.
• If the same product isn’t available for replacement, you will receive a full refund. (Refunds will be processed after a thorough check of the returned items as per our policy).
• You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
• In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to gift cards.

Refunds

• Processed within 5-7 business days of receiving the return.
• Credited to original payment method.
• Any shipping charges (if paid) at the time of placing the order are non refundable in case of returns.