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Q1. Are Shavi jewellery pieces made from real silver?
Yes — every piece from Shavi is crafted in 100% 925 Sterling Silver and carries a hallmark of authenticity.

Q2. What stones do you use in your jewellery?
We use high-quality Cubic Zirconia (CZ) stones, chosen for their brilliance and durability, giving you the sparkle of diamonds with everyday wearability.

Q3. Do Shavi jewellery pieces come with authenticity assurance?
Yes, every piece is hallmarked 925 Sterling Silver, so you can shop with complete confidence in its purity and quality.

Q1. How to track my order?
You can track your order using the tracking number provided in your confirmation email or WhatsApp.

Q2. How do I cancel or change my order?
Please reach out to us via email or whatsapp before the order is dispatched. Orders once shipped cannot be cancelled.
Please read our Exchange policy.

Q3. What are my payment options?
We accept various payment methods including credit/debit cards, UPI and other local payment options. For a full list of accepted payment methods, please visit our payment options page.
We do not accept COD.

Q1. How long does delivery take?
Orders are usually dispatched within 48 hours. Delivery takes about 7 business days depending on your location.

Q2. How much does shipping cost?
Enjoy complimentary shipping on all orders above ₹1500. For orders below ₹1500, a minimal shipping charge will apply

Q3. Do you ship internationally?
We currently ship across India. International shipping is available on request — simply reach out to us, and we’ll assist you.

Q1. Can I return or exchange my jewellery?
Yes, we accept returns and exchanges within 7 days of delivery. The jewellery must be unused and in original packaging.

Q2. How do I request a refund?
To request a refund, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to return your item.

Q3. How long does it take to process a refund?
Once we receive your returned item, it typically takes 5-7 business days to process your refund. You will receive a confirmation email once your refund has been processed.

Q4. What if I receive a damaged item?
In the rare case of damage, we’ll arrange a replacement or full refund.

Q1. How do I take care of my silver jewellery?
Keep your pieces in a dry, airtight box when not in use. Avoid exposure to harsh chemicals, perfumes, and water to maintain shine.

Q2. Can I wear Shavi jewellery daily?
Yes, our jewellery is designed for everyday elegance. Just remember to store it properly after use for long-lasting brilliance.